Policy

Management System Segment View

($ in millions)

	Global Services Segments
	Global				Global
	Technology				Business						Systems and			Global			Total
For the year ended December 31:		Services			Services			Software			Technology			Financing			Segments
2013
External revenue		$	38,551		$	18,396		$	25,932		$	14,371		$	2,022		$	99,273
Internal revenue			1,063			714			3,191			593			2,282			7,843
Total revenue		$	39,615		$	19,109		$	29,123		$	14,964		$	4,304		$	107,115
Pre-tax income		$	6,983		$	3,214		$	11,106		$	(507)		$	2,171		$	22,967
Revenue year-to-year change			(4.3)	%		(0.9)	%		1.4	%		(18.4)	%		5.7	%		(4.2)	%
Pre-tax income year-to-year change			0.3	%		7.7	%		2.7	%		(141.3)	%		6.8	%		(4.4)	%
Pre-tax income margin			17.6	%		16.8	%		38.1	%		(3.4)	%		50.4	%		21.4	%

2012
External revenue		$	40,236		$	18,566		$	25,448		$	17,667		$	2,013		$	103,930
Internal revenue			1,166			719			3,274			676			2,060			7,896
Total revenue		$	41,402		$	19,286		$	28,722		$	18,343		$	4,073		$	111,826
Pre-tax income		$	6,961		$	2,983		$	10,810		$	1,227		$	2,034		$	24,015
Revenue year-to-year change			(1.7)	%		(4.0)	%		1.8	%		(7.5)	%		(2.9)	%		(2.3)	%
Pre-tax income year-to-year change			10.8	%		(0.8)	%		8.4	%		(24.9)	%		1.1	%		4.8	%
Pre-tax income margin			16.8	%		15.5	%		37.6	%		6.7	%		49.9	%		21.5	%

2011
External revenue		$	40,879		$	19,284		$	24,944		$	18,985		$	2,102		$	106,194
Internal revenue			1,242			797			3,276			838			2,092			8,246
Total revenue		$	42,121		$	20,081		$	28,219		$	19,823		$	4,195		$	114,440
Pre-tax income		$	6,284		$	3,006		$	9,970		$	1,633		$	2,011		$	22,904
Revenue year-to-year change			6.6	%		5.6	%		10.9	%		5.6	%		2.8	%		7.1	%
Pre-tax income year-to-year change			14.3	%		18.1	%		5.3	%		12.2	%		2.8	%		9.5	%
Pre-tax income margin			14.9	%		15.0	%		35.3	%		8.2	%		47.9	%		20.0	%

INTERNATIONAL BUSINESS MACHINES CORP | 2013 | FY |