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080100 - Disclosure - Organization and Summary of Significant Accounting Policies (Tables)
(http://support.com/role/OrganizationAndSummaryOfSignificantAccountingPoliciesTables)
Table(Implied)
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Reporting Entity [Axis]0001104855 (http://www.sec.gov/CIK)
Organization and Summary of Significant Accounting Policies [Abstract]Period [Axis]
2016-01-01 - 2016-12-31
Organization and Summary of Significant Accounting Policies [Abstract]
 
Summary of Allowance for Doubtful Accounts
The following table summarizes the allowance for doubtful accounts as of December 31, 2016, 2015, and 2014 (in thousands):
 
  
Balance at
Beginning of
Period
  
Adjustments to
Costs and
Expenses
  
Write-
offs
  
Balance at
End of
Period
 
Allowance for doubtful accounts:
            
             
Year ended December 31, 2014
 
$
—
  
$
12
  
$
(10
)
 
$
2
 
Year ended December 31, 2015
 
$
2
  
$
29
  
$
(25
)
 
$
6
 
Year ended December 31, 2016
 
$
6
  
$
37
  
$
(24
)
 
$
19
 
  
Summary of Cash, Cash Equivalents and Investments
The following is a summary of cash, cash equivalents and investments at December 31, 2016 and 2015 (in thousands):

  
For the Year Ended December 31, 2016
 
  
Amortized
Cost
  
Gross
Unrealized
Gains
  
Gross
Unrealized
Losses
  
Fair Value
 
Cash
 
$
7,593
  
$
—
  
$
—
  
$
7,593
 
Money market fund
  
9,297
   
—
   
—
   
9,297
 
Certificates of deposit
  
1,273
   
—
   
—
   
1,273
 
Commercial paper
  
4,989
   
—
   
—
   
4,989
 
Corporate notes and bonds
  
19,357
   
—
   
(40
)
  
19,317
 
U.S. government agency securities
  
10,941
   
1
   
(2
)
  
10,940
 
  
$
53,450
  
$
1
  
$
(42
)
 
$
53,409
 
Classified as:
                
Cash and cash equivalents
 
$
16,890
  
$
—
  
$
—
  
$
16,890
 
Short-term investments
  
36,560
   
1
   
(42
)
  
36,519
 
  
$
53,450
  
$
1
  
$
(42
)
 
$
53,409
 

  
For the Year Ended December 31, 2015
 
  
Amortized
Cost
  
Gross
Unrealized
Gains
  
Gross
Unrealized
 Losses
  
Fair Value
 
Cash
 
$
8,486
  
$
—
  
$
—
  
$
8,486
 
Money market fund
  
19,112
   
—
   
—
   
19,112
 
Certificates of deposit
  
2,980
   
—
   
(1
)
  
2,979
 
Commercial paper
  
996
   
—
   
—
   
996
 
Corporate notes and bonds
  
31,255
   
—
   
(83
)
  
31,172
 
U.S. government agency securities
  
2,996
   
—
   
(7
)
  
2,989
 
  
$
65,825
  
$
—
  
$
(91
)
 
$
65,734
 
Classified as:
                
Cash and cash equivalents
 
$
27,598
  
$
—
  
$
—
  
$
27,598
 
Short-term investments
  
38,227
   
—
   
(91
)
  
38,136
 
  
$
65,825
  
$
—
  
$
(91
)
 
$
65,734
 
  
Summary of Estimated Fair Value of Available-For-Sale Securities Classified by Stated Maturity Date
The following table summarizes the estimated fair value of our available-for-sale securities classified by the stated maturity date of the security (in thousands):
 
  
December 31,
 
  
2016
  
2015
 
Due within one year
 
$
27,730
  
$
23,588
 
Due within two years
  
8,789
   
14,548
 
  
$
36,519
  
$
38,136
 
  
Summary of Unrealized Losses for Available-For-Sale Investments
The following table sets forth the unrealized losses for the Company’s available-for-sale investments as of December 31, 2016 and 2015 (in thousands):
 
As of December 31, 2016
 
In Loss Position
Less Than 12 Months
  
In Loss Position
More Than 12 Months
  
Total In Loss Position
 
Description
 
Fair Value
  
Unrealized
Losses
  
Fair Value
  
Unrealized
Losses
  
Fair Value
  
Unrealized
Losses
 
Certificates of deposit
 
$
480
  
$
—
  
$
—
  
$
—
  
$
480
  
$
—
 
Corporate notes and bonds
  
12,450
   
(15
)
  
5,767
   
(25
)
  
18,217
   
(40
)
U.S. government agency securities
  
3,422
   
(1
)
  
998
   
—
   
4,420
   
(1
)
Total
 
$
16,352
  
$
(16
)
 
$
6,765
  
$
(25
)
 
$
23,117
  
$
(41
)

As of December 31, 2015
 
In Loss Position
Less Than 12 Months
  
In Loss Position
More Than 12 Months
  
Total In Loss Position
 
Description
 
Fair Value
  
Unrealized
Losses
  
Fair Value
  
Unrealized
Losses
  
Fair Value
  
Unrealized
Losses
 
Certificates of deposit
 
$
1,439
  
$
(1
)
 
$
240
  
$
—
  
$
1,679
  
$
(1
)
Corporate notes and bonds
  
20,949
   
(24
)
  
11,218
   
(59
)
  
32,167
   
(83
)
U.S. government agency securities
  
—
   
—
   
2,989
   
(7
)
  
2,989
   
(7
)
Total
 
$
22,388
  
$
(25
)
 
$
14,447
  
$
(66
)
 
$
36,835
  
$
(91
)
  
Computation of Basic and Diluted Net Earnings (Loss) per Share
The following table sets forth the computation of basic and diluted net earnings (loss) per share (in thousands, except per share amounts):

  
Year Ended December 31,
 
  
2016
  
2015
  
2014
 
Net loss
 $
(15,956
)
 $
(27,041
)
 
$
(3,483
)
Basic:
            
Weighted-average shares of common stock outstanding
  
18,409
   
18,182
   
17,944
 
Shares used in computing basic net loss per share
  
18,409
   
18,182
   
17,944
 
Basic net loss per share
 
$
(0.87
)
 
$
(1.49
)
 
$
(0.19
)
Diluted:
            
Weighted-average shares of common stock outstanding
  
18,409
   
18,182
   
17,944
 
Add: Common equivalent shares outstanding
  
—
   
—
   
—
 
Shares used in computing diluted net loss per share
  
18,409
   
18,182
   
17,944
 
Diluted net loss per share
 
$
(0.87
)
 
$
(1.49
)
 
$
(0.19
)
  
Components of Accumulated Other Comprehensive Loss
The components of accumulated other comprehensive loss, which relate entirely to accumulated foreign currency translation losses associated with our foreign subsidiaries and unrealized losses on investments, consisted of the following (in thousands):
 
  
Foreign
Currency
Translation
Losses
  
Unrealized
Gains
(Losses) on
Investments
  
Total
 
Balance as of December 31, 2014
 
$
(1,975
)
 
$
(53
)
 
$
(2,028
)
Current-period other comprehensive loss
  
(236
)
  
(38
)
  
(274
)
Balance as of December 31, 2015
 
$
(2,211
)
 
$
(91
)
 
$
(2,302
)
Current-period other comprehensive gain (loss)
  
(77
)
  
50
   
(27
)
Balance as of December 31, 2016
 
$
(2,288
)
 
$
(41
)
 
$
(2,329
)
  
Fair Value of Stock-Based Awards Valuation Assumptions
The fair value of our stock-based awards was estimated using the following weighted average assumptions for the years ended December 31, 2016, 2015, and 2014:
 
  
Stock Option Plan
  
Employee Stock Purchase Plan
 
  
2016
  
2015
  
2014
  
2016
  
2015
  
2014
 
Risk-free interest rate
  
0.9
%
  
1.2
%
  
1.6
%
  
0.5
%
  
0.2
%
  
0.1
%
Expected term (in years)
  
3.9
   
3.8
   
5.1
   
0.5
   
0.5
   
0.5
 
Volatility
  
48.3
%
  
53.9
%
  
57.3
%
  
46.7
%
  
41.2
%
  
49.1
%
Expected dividend
  
0
%
  
0
%
  
0
%
  
0
%
  
0
%
  
0
%
Weighted average grant-date fair value
 
$
0.32
  
$
0.68
  
$
1.17
  
$
0.24
  
$
0.34
  
$
0.64
 
  
Stock-Based Compensation Expense
We recorded the following stock-based compensation expense for the fiscal years ended December 31, 2016, 2015, and 2014 (in thousands):
 
  
For the Year Ended December 31,
 
  
2016
  
2015
  
2014
 
Stock-based compensation expense related to grants of:
         
Stock options
 
$
387
  
$
989
  
$
1,110
 
ESPP
  
40
   
65
   
110
 
RSU
  
1,560
   
1,860
   
1,654
 
 
$
1,987
  
$
2,914
  
$
2,874
 
Stock-based compensation expense recognized in:
            
Cost of service
 
$
172
  
$
234
  
$
267
 
Cost of software and others
  
5
   
10
   
14
 
Research and development
  
400
   
589
   
479
 
Sales and marketing
  
172
   
381
   
413
 
General and administrative
  
1,238
   
1,700
   
1,701
 
  
$
1,987
  
$
2,914
  
$
2,874
 
  
Fair Value Hierarchy for Financial Assets Measured at Fair Value on Recurring Basis
In accordance with ASC 820, the following table represents our fair value hierarchy for our financial assets (cash equivalents and investments) measured at fair value on a recurring basis as of December 31, 2016 and 2015 (in thousands):

As of December 31, 2016
 
Level 1
  
Level 2
  
Level 3
  
Total
 
Money market funds
 
$
9,297
  
$
—
  
$
—
  
$
9,297
 
Certificates of deposit
  
—
   
1,273
   
—
   
1,273
 
Commercial paper
  
—
   
4,989
   
—
   
4,989
 
Corporate notes and bonds
  
—
   
19,317
   
—
   
19,317
 
U.S. government agency securities
  
—
   
10,940
   
—
   
10,940
 
Total
 
$
9,297
  
$
36,519
  
$
—
  
$
45,816
 
 
As of December 31, 2015
 
Level 1
  
Level 2
  
Level 3
  
Total
 
Money market funds
 
$
19,112
  $
—
  
$
—
  
$
19,112
 
Certificates of deposit
  
—
   
2,979
   
—
   
2,979
 
Commercial paper
  
—
   
996
   
—
   
996
 
Corporate notes and bonds
  
—
   
31,172
   
—
   
31,172
 
U.S. government agency securities
  
—
   
2,989
   
—
   
2,989
 
Total
 
$
19,112
  
$
38,136
  
$
—
  
$
57,248
 
  
Summary of Long-Lived Assets by Geographic Areas
Long-lived assets by geographic areas are as follows (in thousands):

  
December 31,
 
  
2016
  
2015
 
United States          
 
$
1,681
  
$
1,956
 
India          
  
23
   
33
 
Philippines          
  
2
   
—
 
Total          
 
$
1,706
  
$
1,989