Entity information:
Note 9. Income Taxes
 
The components of our Loss before income taxes are as follows (in thousands):

  
Year Ended December 31,
 
  
2017
  
2016
 
United States
 
$
(1,541
)
 
$
(16,463
)
Foreign
  
619
   
530
 
Total
 
$
(922
)
 
$
(15,933
)
 
The provision for income taxes from continuing operations consisted of the following (in thousands):
 
  
Year Ended December 31,
 
Current:
 
2017
  
2016
 
Federal
 
$
(79
)
 
$
 
State
  
13
   
3
 
Foreign
  
85
   
287
 
Total Current
 
$
19
  
$
290
 
Deferred
        
Federal
 
$
  
$
 
State
  
   
 
Foreign
  
585
   
17
 
Total Deferred
 
$
585
  
$
17
 
Provision for income taxes
 
$
604
  
$
307
 

The reconciliation of the Federal statutory income tax rate to our effective income tax rate is as follows (in thousands):

  
Year Ended December 31,
 
  
2017
  
2016
 
Provision at Federal statutory rate
 
$
(322
)
 
$
(5,517
)
State taxes
  
13
   
3
 
Permanent differences/other
  
581
 
  
156
 
Tax Cuts and Jobs Act of 2017 Rate Change
  
22,714
   
-
 
Stock-based compensation
  
365
   
1,157
 
Federal valuation allowance (used) provided
  
(22,747
)
  
4,508
 
Provision (benefit) for income taxes
 
$
604
  
$
307
 
 
Deferred income taxes reflect the net tax effects of temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and the amounts used for income tax purposes.   Significant components of our deferred tax assets and liabilities are as follows (in thousands):

  
December 31,
 
  
2017
  
2016
 
Deferred Tax Assets
      
Fixed assets
 
$
64
  
$
133
 
Deferred revenue
  
-
   
39
 
Accruals and reserves
  
147
   
324
 
Stock options
  
196
   
945
 
Net operating loss carryforwards
  
35,254
   
48,852
 
Federal and state credits
  
3,461
   
3,320
 
Foreign credits
  
165
   
156
 
Intangible assets
  
2,442
   
4,167
 
Research and development expense
  
2,542
   
4,347
 
Gross deferred tax assets
  
44,271
   
62,283
 
Valuation allowance
  
(44,100
)
  
(62,079
)
Total deferred tax assets
  
171
   
204
 
Deferred Tax Liabilities
  
(543
  
 
Net deferred tax asset/liabilities
  
372
   
204
 
 
ASC 740, Income Taxes, provides for the recognition of deferred tax assets if realization of such assets is more likely than not to occur. Based on management’s review of both the positive and negative evidence, which includes our historical operating performance, reported cumulative net losses since inception and difficulty in accurately forecasting its results, the Company has concluded that it is not more likely than not that the Company will be able to realize all the Company’s U.S. deferred tax assets.  Therefore, the Company has provided a full valuation allowance against its U.S. deferred tax assets.

Based on management’s review of both positive and negative evidence, which includes the historical operating performance of our Canadian subsidiary, the Company has concluded that it is more likely than not that the Company will be able to realize a portion of the Company’s Canadian deferred tax assets.  Therefore, the Company has a partial valuation allowance on Canadian deferred tax assets.  There is no valuation allowance against the Company’s Indian deferred tax assets.  The Company reassesses the need for its valuation allowance on a quarterly basis.

Based on management’s review discussed above, the realization of deferred tax assets is dependent on improvements over present levels of pre-tax income.  Until the Company is consistently profitable in the U.S., it will not realize its deferred tax assets.
 
On December 22, 2017, the Tax Cuts and Jobs Act of 2017 ("Tax Act") was signed into law making significant changes to the Internal Revenue Code. Changes include, but are not limited to, a corporate tax rate decrease from 35% to 21% effective for tax years beginning after December 31, 2017, the transition of U.S international taxation from a worldwide tax system to a territorial system, and a one-time transition tax on the mandatory deemed repatriation of cumulative foreign earnings as of December 31, 2017. The Company has calculated its best estimate of the impact of the Tax Act in its year end income tax provision in accordance with its understanding of the Tax Act and guidance available as of the date of this filing. The Company has evaluated these changes and, as a result of the decrease in tax rate, has recorded a provisional decrease to net deferred tax assets of $22.7 million with a corresponding decrease to valuation allowance.
Due to the complexities involved in accounting for the recently enacted Tax Act, the U.S. Securities and Exchange Commission's Staff Accounting Bulletin ("SAB") 118 requires that the Company include in its financial statements a reasonable estimate of the impact of the Tax Act on earnings to the extent such estimate has been determined.  Pursuant to the SAB118, the Company is allowed a measurement period of up to one year after the enactment date of the Tax Act to finalize the recording of the related tax impacts.  The final impact of the Company from the Tax Act may differ from the aforementioned estimates due to the complexity of calculating and supporting with primary evidence, changes in interpretations of the Tax Act, future legislative action to address questions that arise because of the Tax Act, changes in accounting standards for income taxes on related interpretations in response to the Tax Act, or any updates or changes to estimate the Company has utilized to calculate the reasonable estimate.  The Company will continue to evaluate the impact of the Tax Act and will record any resulting tax adjustments during 2018.
  Beginning in 2018, the Tax Act provides a 100% deduction for dividends received from 10-percent owned foreign corporations by U.S. corporate shareholders, subject to a one-year holding period. Although dividend income is now exempt from U.S. federal tax in the hands of the U.S. corporate shareholders, companies must still apply the guidance of ASC 740-30-25-18 to account for the tax consequences of outside basis differences and other tax impacts of their investments in non-U.S. subsidiaries. Deferred income taxes have not been provided on the cumulative undistributed earnings of foreign subsidiaries except for a change in assertion at December 31, 2017 for Support.com India Private Ltd. The amount of cumulative undistributed Indian subsidiary’s earnings at December 31, 2017 for which the Company is changing its assertion under ASC 740-30-25 is $2.67 million. Under the Tax Cuts and Jobs Act of 2017, all foreign subsidiaries’ accumulated earnings through December 31, 2017 has been included in U.S. taxable income. As such, the only tax related to the Indian subsidiary remittance would be a dividend distribution tax of $543,000.
 
The Transition Tax on unrepatriated foreign earnings is a tax on previously untaxed accumulated and current earnings and profits (“E&P”) of the Company’s foreign subsidiaries. To determine the amount of the Transition Tax, the Company must determine, among other factors, the amount of post-1986 E&P of its foreign subsidiaries, as well as the amount of non-U.S. income taxes paid on such earnings. The Company was able to make a reasonable estimate of its previously untaxed accumulated and current earnings and profits and has concluded that such amount is an accumulated deficit; therefore, no Transition Tax results.

The net valuation allowance decreased and increased by approximately $18.0 million and $4.8 million during the years ended December 31, 2017 and 2016, respectively. As of December 31, 2017, the Company had Federal and state net operating loss carryforwards of approximately $141.0 million and $72.1 million, respectively. The Federal net operating loss and credit carryforwards will expire at various dates beginning in 2020 through 2037, if not utilized. The state net operating loss carryforwards will expire at various dates beginning in 2018 through 2037, if not utilized. As a result of the adoption of ASU 2016-09 in fiscal 2017, the Company recorded a cumulative effect adjustment to increase deferred tax assets and a corresponding increase to valuation allowance from stock-based compensation which had not been previously recognized. As such there was no cumulative effect to retained earnings adjustment required.

The Company also had Federal and state research and development credit carryforwards of approximately $2.8 million and $2.4 million, respectively. The federal credits expire in varying amounts between 2020 and 2031. The state research and development credit carryforwards do not have an expiration date.

Utilization of net operating loss carryforwards and credits may be subject to substantial annual limitation or could be lost due to the ownership change limitations provided by the Internal Revenue Code of 1986, as amended and similar state provisions. The annual limitation may result in the expiration of net operating losses and credits before utilization.

ASC 740-10 clarifies the accounting for uncertainties in income taxes by prescribing guidance for the recognition, de-recognition and measurement in financial statements of income tax positions taken in previously filed tax returns or tax positions expected to be taken in tax returns, including a decision whether to file or not to file in a particular jurisdiction.  ASC 740-10 requires the disclosure of any liability created for unrecognized tax benefits.  The application of ASC 740-10 may also affect the tax bases of assets and liabilities and therefore may change or create deferred tax liabilities or assets.
 
A reconciliation of the beginning and ending amount of unrecognized tax benefits is as follows (in thousands):
 
  
Year Ended December 31,
 
  
2017
  
2016
 
Balance at beginning of year
 
$
2,285
  
$
2,368
 
Increase related to prior year tax positions
  
26
   
8
 
Decrease related to prior year tax positions
  
   
(4
)
Increase related to current year tax positions
  
   
82
 
Settlements with tax authorities
  
(82
)
  
 
Decrease related to lapse of statute of limitations
  
   
(169
)
Balance at end of year
 
$
2,229
  
$
2,285
 
 
The Company’s total amounts of unrecognized tax benefits that, if recognized, that would affect its tax rate are $0.2 million and $0.3 million as of December 31, 2017 and 2016, respectively.

The Company’s policy is to include interest and penalties related to unrecognized tax benefits within its provision for (benefit from) income taxes. The Company had $158,000 accrued for payment of interest and penalties related to unrecognized tax benefits as of December 31, 2017.  The Company had $176,000 accrued for payment of interest and penalties related to unrecognized tax benefit as of December 31, 2016.

As of December 31, 2017, the amount of recognized tax benefit where it is reasonably possible that a significant change may occur in the next 12 months is approximately $133,000. The change would result from a settlement with the tax authorities in a foreign jurisdiction.

The Company files federal, state and foreign income tax returns in jurisdictions with varying statutes of limitations. Due to its net operating loss carryforwards, the Company’s income tax returns generally remain subject to examination by federal and most state authorities. In our foreign jurisdictions, the 2008 through 2017 tax years remain subject to examination by their respective tax authorities.
 
We are required to make periodic filings in the jurisdictions where we are deemed to have a presence for tax purposes. We have undergone audits in the past and have paid assessments arising from these audits. Our India entity was issued notices of income tax assessment pertaining to the 2004-2009 fiscal years.  The notices claimed that the transfer price used in our inter-company agreements resulted in understated income in our Indian entity. During the fourth quarter of 2014, the Company re-evaluated the probability of its tax position and recorded an ASC 740-10 reserve related to India transfer pricing. As of December 31, 2017, the ASC 740-10 reserve for India transfer pricing totals $272,000.  The Company’s tax position related to India has not changed in 2017 aside from an additional $3,000 increase to the reserve representing accrued interest.  Separately, the Company settled its Advanced Pricing Agreement with the Indian tax authorities on July 25, 2017. As a result of this settlement, the Company no longer records an ASC 740-10 reserve related to the APA.

We may be subject to other income tax assessments in the future.  We evaluate estimated expenses that could arise from those assessments in accordance with ASC 740-10.  We consider such factors as the degree of probability of an unfavorable outcome and the ability to make a reasonable estimate on the amount of expenses.  We record the estimated liability amount of those assessments that meet the definition of an uncertain tax position under ASC 740-10.