R$ thousand

Years ended December 31

2017

2016

2015

Loans and receivables:

Impairment losses

(25,780,383)

(22,357,042)

(19,527,976)

Recovery of credits charged-off as losses

7,034,857

5,507,507

4,144,879

Reversal of impairment

1,884,691

1,499,257

661,945

Total

(16,860,835)

(15,350,278)

(14,721,152)